Shipping policy
Shipping Policy
Last updated: 9 September 2026
Order processing
In-stock orders are dispatched within 0–1 business day. Orders placed after [2:00 PM Pacific], or on a weekend or U.S. federal holiday, are dispatched on the next business day.
Business days are Monday through Friday, excluding U.S. federal holidays.
Items that are out of stock or made to order have a lead time quoted on the product page or at the time of order. Those lead times are not covered by the processing time above.
"Same-day" or "24-hour" dispatch refers to when your order leaves our facility, not when it arrives.
Transit times
| Destination | Estimated transit |
|---|---|
| Continental U.S. (all states except Alaska and Hawaii) | 2–5 business days |
| Alaska, Hawaii, U.S. territories | Calculated at checkout |
| APO / FPO / DPO | [Not currently available] |
| International | Not available online - see below |
Transit time begins after dispatch. For a continental U.S. in-stock order, the total time from order to delivery is up to 6 business days.
All delivery timeframes are estimates based on carrier performance, not guarantees. We cannot guarantee an arrival date, and delays caused by carriers, weather, or customs are outside our control.
Shipping rates
Standard shipping is free on continental U.S. orders of $400.00 USD or more. The threshold is calculated on your merchandise subtotal after any discounts or coupons, and before tax and shipping.
Free shipping does not apply to:
- Destinations outside the continental U.S.
- Oversize or freight items
- Expedited or overnight services
Orders below the threshold are charged a rate calculated at checkout based on weight and destination.
Duties, taxes, and brokerage fees are never included in a quoted shipping rate.
Carriers and delivery
We ship with UPS. Because UPS does not deliver to USPS PO Boxes, we cannot ship to a PO Box address. Please provide a street address.
Multi-item orders may ship in more than one parcel. Each parcel is tracked separately, and you will receive tracking by email when each one dispatches.
Signature requirements: [Signature is required on delivery for orders over $1,000.]
Purchaser eligibility
Body armor is regulated equipment. The following conditions apply to every order, regardless of shipping method or order value.
Federal. Under 18 U.S.C. § 931, persons convicted of a felony crime of violence are prohibited from purchasing or possessing body armor, subject to statutory exceptions. By placing an order you confirm you are not prohibited from purchase.
New York and Connecticut. State law restricts who may purchase body armor and how it may be transferred. Orders shipping to New York or Connecticut cannot be completed automatically. Our team will contact you to review eligibility, and where available, arrange a compliant transfer. Qualifying agencies and eligible professionals can be served.
International. International orders are not available through our website. Ballistic armor and related components may be subject to U.S. export controls and to import restrictions in the destination country. For international enquiries, contact [info@acelinkusa.com]. We cannot quote international rates, transit times, or duties online.
Certain products may carry additional restrictions independent of destination. Where a restriction applies, it is noted on the product page.
Regulatory restrictions take precedence over shipping offers. An order that qualifies for free shipping but is subject to an eligibility hold will not ship until the hold is resolved.
Address changes, refusals, and undeliverable parcels
Before dispatch. Contact us as soon as possible and we will update the address if the order has not yet been picked.
After dispatch. We cannot guarantee an address change once a parcel is in transit. Carrier redirection fees, where a redirect is possible, are passed on to the customer.
Incorrect address supplied by the customer. If a parcel is undeliverable because of an address error, the customer is responsible for reshipment costs.
Refused or undeliverable parcels. Return shipping is deducted from any refund. [Restocking treatment follows our Return and Refund Policy.]
Lost or damaged in transit. Report loss or damage within [15 days] of the dispatch date so we can file a carrier claim. Keep all packaging until the claim is resolved. Claims filed after the carrier's own window closes cannot be recovered.
Questions
Contact [info@acelinkusa.com] with your order number.